Frequently Asked Questions

Cancellations & Order Changes

If you need to cancel or change an order please email: ismforthepeople@gmail.com.

Do you ship internationally?

Yes. International orders are shipped via UPS Worldwide. Shipping costs are calculated at checkout based on destination. Please note all international orders are shipped DAP (Delivered at Place). If you do not see your country in the shipping options at checkout, please email us at ismforthepeople@gmail.com.

Are duties and taxes included?

International customers are responsible for any customs fees, duties, import VAT, or local carrier handling charges levied by their home country upon import.

What happens if international customs fees are unpaid?

If an international shipment is refused, unclaimed, or returned because customs duties or local VAT were not paid, the package may be abandoned by the carrier. Refused or unclaimed international shipments are non-refundable.

What is your return policy?

All sales are final. We do not accept returns, exchanges, or refunds once an order is placed.

How long does processing take?

Orders are processed and dispatched within 3–5 business days from New York City. Tracking information is sent immediately upon fulfillment.